FAQ
General
Section titled “General”What is Neubird?
Section titled “What is Neubird?”Neubird is NeuBird’s Agentic SRE platform. It uses AI to automatically investigate production incidents, perform root cause analysis, and recommend remediation — acting as an AI teammate for engineering teams.
How does Neubird access my systems?
Section titled “How does Neubird access my systems?”Neubird connects to your cloud providers, monitoring tools, and incident management platforms via read-only integrations. It queries your telemetry data in real-time using temporary credentials with minimal scope. See Security & Trust for details.
Is my data stored anywhere?
Section titled “Is my data stored anywhere?”No. Neubird is fully ephemeral — telemetry data is processed in memory and automatically purged when an investigation session ends. There is no data lake, no archive, no historical data store.
Does my data get sent to an LLM?
Section titled “Does my data get sent to an LLM?”No. Only metadata (field names, schemas, timestamps) is used in LLM prompts. Your actual telemetry data is processed in isolated, ephemeral environments. The LLMs serve as reasoning guides — they generate investigation plans and data retrieval programs, but never process your raw data.
What LLMs does Neubird use?
Section titled “What LLMs does Neubird use?”Neubird uses a multi-model architecture: fine-tuned Llama models for telemetry program generation, Claude for investigation reasoning, and privately hosted open-source models for final analysis. The specific models are selected based on the task to optimize for accuracy, speed, and data security.
Is Neubird SOC2 certified?
Section titled “Is Neubird SOC2 certified?”Yes. Neubird is SOC2 Type II certified with audited security controls and processes.
Getting Started
Section titled “Getting Started”Which interface should I start with?
Section titled “Which interface should I start with?”- Platform — if you’re setting up Neubird for a team, managing connections, or want a web-based investigation environment
- Desktop CLI — if you need direct database investigation or terminal-based workflows
- MCP Server — if you use Claude Code, Cursor, or GitHub Copilot and want investigations in your editor
See Choosing an Interface for a detailed comparison.
What integrations are supported?
Section titled “What integrations are supported?”Neubird supports 30+ integrations including:
- Cloud providers: AWS, Azure, GCP, IBM Cloud, VMware, Snowflake
- Monitoring: Datadog, New Relic, Prometheus, Grafana, Dynatrace, Elasticsearch, Sentry, Sysdig, SignalFx, OpenSearch, KloudFuse
- Logging: Splunk, IBM Cloud Logs
- Incident management: PagerDuty, ServiceNow, Slack, Atlassian Jira, incident.io, FireHydrant
- DevOps: GitHub, GitLab, Azure DevOps
- Databases: MongoDB, Redis, InfluxDB
See Connections overview for setup guides.
How long does setup take?
Section titled “How long does setup take?”Initial setup takes about 5 minutes — create an account, set up a connection to your infrastructure, create a project, and start investigating. See the Platform Quick Start for a walkthrough.
Pricing
Section titled “Pricing”How is Neubird priced?
Section titled “How is Neubird priced?”Neubird uses pay-per-use pricing based on investigation hours. When Neubird isn’t investigating, there’s no charge. Contact NeuBird for pricing details.
Investigation
Section titled “Investigation”How does Neubird work?
Section titled “How does Neubird work?”Neubird follows a 7-step investigation process: hypothesis formation, dynamic investigation planning, telemetry program generation, secure data processing, real-time data access, iterative refinement, and final root cause analysis. See How It Works for the full architecture.
Can I see previous investigations?
Section titled “Can I see previous investigations?”Yes. All investigation sessions are saved and accessible from the Platform dashboard. You can revisit past sessions to review queries, findings, and root cause analyses.
Is there a time limit on investigations?
Section titled “Is there a time limit on investigations?”No. You can continue querying during an active session until your investigation is complete. Sessions remain active as long as needed.
Can Neubird modify my systems?
Section titled “Can Neubird modify my systems?”No. Neubird uses strictly read-only access across all connections. This is architecturally enforced — it is technically impossible for Neubird to modify your systems or data.